OnTech Computer Solutions, LLC

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Customer Relationship Management (CRM)
Today, most small and medium-sized businesses struggle to manage sales, marketing and customer service data. Management of these critical business functions allows businesses to build a scalable growth model, while maintaining the highest level of customer service. Our Web-based, fully integrated CRM service gives you the capability to manage the customer from ‘cradle-to-grave’ - including your marketing campaigns, sales activity, pipeline management and customer service/support. Through our Software-as-a-Service model you save 90% over the traditional software model with its inherent management and maintenance costs. And for remote offices or travelling employees on-demand CRM provides secure anytime/anywhere access via the Web. Our CRM service includes:

• Sales and contact management: lead management, pipeline tracking, quote generation.
• Marketing automation: campaign management, lead source, Web and search engine tracking.
• Executive dashboards: key performance indicators.
• Customer service portal: establish a Web-based knowledge base, ticketing and online training.
• Professional services: statement of requirements and implementation plan.

Accounting & Reporting
Our Accounting & Reporting service is fully-integrated with our CRM service resulting in your entire business being managed through one online business application. Having all your corporate data in one business system eliminates various silos of data and provides you access to one real-time view of your business metrics to make better (and quicker) decisions. As a Web-based hosted solution our Accounting & Reporting service is designed for SMBs with growing needs but limited budget. Our Accounting & Reporting service includes:

• General Ledger: accounts receivable, payable, time and billing, inventory management.
• Financial reporting: executive dashboards, balance sheet, income statement, budgeting
• Employee management: HR and expense management, payroll integration.
• Professional services: statement of requirements and implementation plan.

Connected Office Business is the only Web-based business application that connects and streamlines ALL your front and back-office data! Manage your business not your software!