OnTech Computer Solutions, LLC

Download Connected Office™ Network / Network Plus Bundle Information Brochure

Ensure your network, and all devices connected to it, are proactively monitored and managed 24x7 by our Utility Service Center!

IT Managers are being continually asked to “do more with less” and ensure ALL devices connected to the network are proactively managed. With Connected Office Network, forward-thinking medium-sized businesses can have their mission critical network infrastructure remotely monitored and managed.

Connected Office Network provides the following:

• Network Monitoring: Your network infrastructure (servers, switches, routers, firewalls, etc.) is remotely monitored and managed to ensure your employees have essential access to the resources they increasingly need to be productive – resources like applications, data and internet availability.
• Business Application Monitoring: We monitor and manage the core systems responsible for business-critical applications from an end-user experience perspective. It includes the management of applications availability and performance, proactive maintenance, fault detection, security, application server, core services and capacity planning.
• Printer/Copier Monitoring: Today, most printers and copiers are now connected to the network. With that, comes the need to proactively monitor and manage these devices, including toner levels, error codes and meter reads (where available). Reduce onsite service calls and ensure these critical devices are “managed” through service automation.
• Voice-over-IP Monitoring: No business is going to unplug their legacy phone system to have their new system work like most networks do, irrespective of the benefits of unified communications. To improve the adoption of new technology, like Voice-over-IP, we remotely monitor and manage most leading IP-based communications systems to ensure quality of service.
• Security & Protection: Inadequate protection exposes businesses to viruses, hackers, and data loss. It takes only one infected and un-patched machine to bring your entire network down. CO Network is your ‘always on’ defense system including patch & virus management and remediation.
• Secure Remote Access: Greatly reduces the response time to most issues and provides our technicians with the ability to solve or proactively prevent network issues before they become business problems.
• Asset & Lifecycle Management: Our Asset & Lifecycle Management service is a complete, integrated offering that provides real-time management visibility into hardware and software assets, tracks software license usage, automatically distributes software, and ensures regulatory compliance and ongoing IT optimization regardless of location.
• Online Backup & Storage: With the proliferation of the internet and access to data comes the need to ensure critical data is safeguarded. Our Online Backup service ensures all corporate and client data is backed up and completely protected regularly in accordance with your corporate policy (either daily or weekly).

Our Connected Office NetworkPlus option provides access to our senior Level 2 network engineers through our 1-866-My-Utility (698-8454) Live Helpdesk to identify and remediate issues remotely before they impact your business.

Level 2 Network Support: 1-866-My-Utility (698- 8454) enables cost-effective management of your network and devices whether your office is centrally-located or distributed. 1-866-My-Utility dramatically increases business productivity and guarantees unprecedented levels of service and Level 2 Network Support with secure remote access, selfhelp & ticketing and the Utility University - 24x7 online training.