OnTech Computer Solutions, LLC

On-going Services - Connected Office™

Everything you need to keep your computer systems running smoothly just like the day you purchased them. Let us monitor and manage your computers while you remain free to run your business.

Single-source provider for “ALL things technology” - This means you have one number to call. No more "blame games" or "runarounds" to determine the source of an issue or who to approach. With The Utility Company on-call, we are your single point of contact and will remediate problems with software vendors, support centers, manufacturers, etc on your behalf. You can throw away your Rolodex!

Proactive versus reactive model - This means we use technology traditionally geared towards large enterprises to take care of technology issues BEFORE they can become disruptive issues, often before the customer ever senses a problem.

Unparalleled customer service - To date we are receiving rave reviews on our customer service, both from our remote 1-866-My-Utility (1-866-698-8454) Live North American Helpdesk AND our local onsite Utility Service Providers.

Unique delivery model – remote delivery versus onsite - You may be used to a service provider coming to your premises to perform repairs, updates, patches, installations, etc. With our ability to remotely monitor, maintain and remediate issues we have reduced the need for, and the environmental impact of, on-site support with over 90% of service calls being performed remotely.

Responsible & responsive - By putting our customers on our Connected Office services program, we can let them concentrate on operating their businesses while we monitor their technology needs. We are always available, friendly and alert as your trusted single-source technology advisor.

Set cost per user per month (fixed fee) - An important differentiator. We've seen in the past that many of our clients received wildly fluctuating IT bills from month- to-month. Moving to the Utility approach, namely paying for what you consume each month, gives our customers reliable information to base their budgets and payrolls on.

• 1-866-My-Utility Live Helpdesk - user support with secure remote access to network and desktops for on-demand service and training.
• Remote Monitoring & Management - network, desktop / laptop, security & data-back-up 24x7.
• Security & Protection - ongoing anti-virus and patch management service. Comprehensive security management concentrated in three areas of exploitation - perimeter, remote access and end-users.
• Online Backup & Storage - remote backup of servers, desktops and laptops for business continuity and disaster recovery.
• Asset & Lifecycle Management - tracking of all hardware and software assets, including updates, usage and compliance.
• Communication Services - hosted Exchange with advanced email and anti-spam; Hosted Voice-over-IP; Web content management.
• Business Management - fully integrated, Hosted Customer Relationship Management (CRM) and accounting system.
• Hardware & Software - full range of hardware and software to meet your network, desktop and security requirements with both on-premise and virtual options.
• Onsite Service - network / security assessment, emergency support, onsite maintenance, end-user training.
• Utility Meter Reading - business-technology assessment to quickly determine what you are spending on technology and how you are utilizing your investment.

Download a brochure below (click on an image) or contact us for more information.
We have a Connected Office™ package to meet your needs and are ready to serve you!