OnTech Computer Solutions, LLC

Inadequate protection exposes businesses to viruses, hackers, and data loss. As you may know, it takes only one infected and unpatched machine to bring your entire network down.

• Virus Protection & Remediation
  Our Virus Protection service provides advanced virus, spyware and malware prevention. Our Virus Remediation service protects your organization from costly downtime due to virus outbreaks. Our Utility Service Center:
  • Assesses new viruses, enabling you to refocus important IT resources
  • Provides proactive alerts of security threats and recommended actions for protection
  • Protects end-user systems by monitoring, auditing, and repairing antivirus software
  • Remedies faulty antivirus software through a silent “Jumpstart” package and remote access
  • Provides live support of virus/spyware removal and system clean up in the event of a virus outbreak
• Patch Management
  Our Patch Management service protects corporate and remote users through a fully automated or targeted approach. Advantages include:
  • Providing criticality assessments of vulnerabilities through continuous monitoring and analysis
  • Protecting end-users by automating all patch management functions
• Patch Distribution
  Our Patch Distribution service protects resources through automated distribution of patches. The Utility Company services team:
  • Distributes software patch packages in an automated or targeted method.
  • Monitors distribution status, performs root cause analysis, and develops fixes.
  • Provides monthly patch compliance reporting.

Secure Remote Access
Eliminates the need for onsite support by enabling our technicians to remotely and securely access your servers. Secure remote access greatly reduces the response time to most issues and provides our technicians with the ability to solve or proactively prevent network issues before they become business problems.

Comprehensive Security Management
Comprehensive security management is designed to provide advanced protection for your business data and infrastructure focusing on the big three information security exploitation points – perimeter, remote access and end-users.

• Perimeter Security Management
  This service includes a review of your current security infrastructure to understand its capabilities in regards to network level protection. This protection includes:
  • Network Level Antivirus / Spyware / Malware – identification, isolation and blockage of threats and exploitations based on specific traffic signatures and communication destinations.
  • Intrusion Detection / Prevention – the deep packet inspection of traffic for profiling to detect attacks on the network which can then be dynamically blocked.
  • Content Filtering - provides control of internal access to inappropriate, unproductive and potentially illegal Web content.
  • Secure Remote Access - for users that require access to protected resources from unprotected networks (Internet).
• Internal Network Security Management
  In tandem with our Security and Protection service, this service provides you with:
  • Advanced Desktop Firewall (ADF) - inbound and outbound protection against network communication no matter where the user may be located – internal network, WiFi hotspot, or home network. The configuration of the ADF includes applications, windows services, communication ports, and exceptions (user allowed or not).
  • Browser Protection / Anti-Phishing – designed to provide advanced protection against deceptive websites (phishing) where users could be directed to inadvertently provide confidential business or personal information to the wrong parties. This service also warns against websites that are notorious for spam, pop-ups and other nefarious behavior providing a safety rating as follows:
    • Viruses and potentially unwanted programs bundled with downloaded files.
    • Spam or a high volume of non-spam emails sent after submitting contact information in a signup form.
    • Excessive popup windows.
    • Attempts by the site to exploit browser vulnerabilities.
    • Deceptive or fraudulent practices employed by a site.

Service Level Reporting
The Utility Company provides a monthly report on the availability and performance of your network. Besides providing you with a vision of what is really happening today with your network and its everyday performance, this service level reporting also permits for capacity planning for the future. This results in you never over-investing in under-utilized technology again!

 

Take our Utility Meter Reading business-technology assessment and quickly determine what you are actually spending on technology and how you are utilizing your investment.

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