OnTech Computer Solutions, LLC

OnTech Computer Solutions, LLC and The Utility Company are committed to customer service!

1-866-My-Utility (1-866-698-8454) enables cost-effective management for your immediate support with our live helpdesk. Whether your employees are centrally-located or remote, 1-866-My-Utility optimizes end-user satisfaction and dramatically increases productivity. With 1-866-My-Utility, you are guaranteed to receive unprecedented levels of service and support. Best of all, you can call anytime and get immediate professional assistance.

Your Help Desk 1-866-My-Utility Features & Benefits:

• Desktop Screen Sharing – you or your employee and the technician both see the same workspace.
• Utility U Training – how-to help for all Microsoft productivity applications based on incident trends.
• Hardware Troubleshooting – know why things are happening.
• Help just a phone call away – wherever you are: in the office, at home or on the road.
• 95% of issues resolved without requiring escalation – service only from certified technicians.

Level 1 Desktop Support - includes problem resolution services for technical issues involving the desktop/laptop, operating system, internet connectivity and productivity applications such as Microsoft Office®.

Level 2 Network Support - in addition to the services provided in Level 1, Level 2 network support includes problem resolution services for technical issues involving the desktop connection to network and servers and triage support for network, servers, security and mission-critical business applications.

OnTech Computer Solutions, LLC and The Utility Company will efficiently and cost effectively meet all your support requirements now and in the future.